Content-Lab is an AEO content publishing platform

ContentLab Terms and Conditions

Effective date: 16 September 2026

1 About these Terms

These Terms and Conditions (Terms) govern access to and use of the ContentLab websites, applications, software, features, integrations, APIs, automation tools and related services (together, the Service). The Service is provided by Skill Studio AI Limited, a company established in Ireland with company number 786924 and registered office at Unit 2, 2 Bridge Street, N37 F1W4, Athlone, Ireland (ContentLab, we, us or our).

By creating an account, clicking to accept these Terms, starting a paid subscription or using the Service, you agree to these Terms. If you use the Service for a company or other organisation, you confirm that you have authority to bind it; in that case, you and your refer to that organisation. If you do not agree, do not use the Service.

If a written order form, enterprise agreement or data processing agreement signed by both parties conflicts with these Terms, that signed agreement controls to the extent of the conflict.

2 Eligibility and accounts

You must be at least 18 years old and legally capable of entering a contract. You must provide accurate account information, keep it current, protect login credentials and promptly tell us at help@skillstudio.ai if you suspect unauthorised access. You are responsible for activity under your account, including activity by authorised users, except to the extent caused by our breach of these Terms or applicable law.

You may not share individual login credentials outside your authorised team. You must ensure each authorised user complies with these Terms. We may require reasonable verification of identity, authority or payment information.

3 The Service

ContentLab provides tools for generating, editing, repurposing, scheduling and publishing content, including articles, social posts, images or video, content ideas and other AI-assisted material. Features may connect to third-party services such as WordPress, Framer, Notion, Shopify, Intercom, Google services and AI model providers.

The features included in each plan are described on the pricing page or in an applicable order form. We may improve, replace or discontinue features. For paid plans, we will give reasonable advance notice of a material reduction to core functionality where practicable. Nothing in these Terms limits any mandatory rights that apply to consumers.

4 Free and paid plans

4.1 Fees and taxes

Current fees, billing intervals and plan features are shown at checkout or on the pricing page. Unless stated otherwise, prices are in euro and INCLUDE VAT and other applicable taxes. You authorise us and our payment provider to charge the payment method you provide for fees, taxes and permitted adjustments.

4.2 Automatic renewal

Paid subscriptions renew automatically for successive periods equal to the initial billing period unless cancelled before the renewal date. Before purchase, we will display the recurring price, billing frequency and how to cancel. We will provide any renewal notice required by applicable law.

4.3 Price changes

We may change subscription prices by giving at least 30 days notice. A price change applies from your next renewal after the notice period. If you do not agree, you may cancel before the new price takes effect. This does not affect a fixed price stated in a signed order form for its committed term.

4.4 Payment failures

If payment is overdue, we may retry the payment, restrict paid features or suspend the affected account after giving reasonable notice. You remain responsible for undisputed accrued fees. We will not suspend for a billing dispute raised promptly and in good faith while the parties work to resolve it.

5 Cancellation refunds and consumer rights

You may cancel a subscription through the account billing settings or by contacting help@skillstudio.ai. Cancellation stops future renewal and normally takes effect at the end of the current paid period. Unless required by law or stated at checkout, fees already paid are non-refundable and partial billing periods are not refunded.

If you are an EU or EEA consumer, mandatory consumer law applies. Where a statutory 14-day withdrawal right applies to a distance contract, you may withdraw within that period. If you expressly request immediate supply of digital services during the withdrawal period, you may be required to pay a proportionate amount for service supplied before withdrawal. If the law permits the withdrawal right to be lost after full performance or access to digital content begins, this will happen only after the required express consent and acknowledgement are obtained. These Terms do not exclude rights relating to non-conforming digital content or digital services, including rights to remedies, price reduction or termination where applicable.

To exercise a statutory withdrawal right, send an unambiguous statement to help@skillstudio.ai identifying your account, purchase and decision to withdraw. You may use the model form in section 21, but you do not have to.

6 Customer Content

Customer Content means prompts, text, data, files, brand assets, images, recordings, instructions, credentials, settings and other material that you or your authorised users submit to the Service, together with content you import from connected services.

As between you and ContentLab, you retain ownership of Customer Content. You grant us a worldwide, non-exclusive, royalty-free licence to host, copy, process, modify, transmit and display Customer Content only as necessary to provide, secure, support and improve the Service, comply with your instructions, enforce these Terms and meet legal obligations. This licence ends when the relevant Customer Content is deleted from our systems, subject to reasonable backup cycles and legal retention duties.

You confirm that you have all rights, permissions and lawful bases needed for Customer Content and our processing of it. Do not submit confidential, personal, regulated or third-party material unless you are authorised to do so and the Service is suitable for that material.

7 AI generated output

Output means text, images, video, suggestions, analysis and other material generated or transformed by the Service. Subject to these Terms and applicable law, as between you and ContentLab, you may use Output generated for you. We do not claim ownership of your Output. Because laws on AI-generated material differ and may change, we do not promise that Output is eligible for intellectual-property protection or that you will have exclusive rights in it. Similar or identical output may be generated for other users.

AI systems can produce inaccurate, incomplete, biased, misleading, offensive or infringing material. Output is generated probabilistically and is not professional advice. Before using or publishing Output, you must review it for accuracy, originality, third-party rights, advertising rules, confidentiality, privacy, defamation, sector-specific requirements and suitability for your purpose. You remain responsible for decisions, publications and actions based on Output, including content published automatically through an integration.

You must provide any disclosure, labelling or attribution required by law, platform rules or professional standards for AI-generated or altered content.

8 Integrations and automatic publishing

You may authorise the Service to connect with third-party accounts and to create, modify, schedule or publish content. You instruct us to take those actions on your behalf. You are responsible for choosing the correct destination, permissions, approval workflow and publication settings, and for monitoring scheduled automations.

Third-party services are governed by their own terms and privacy practices. We do not control them and are not responsible for their availability, changes, security or acts. An integration may stop working if the provider changes or withdraws its API or if your credentials expire. You may disconnect integrations at any time. Where practicable, we will notify you of a known material integration failure affecting your account.

You must safeguard application passwords, API keys and access tokens. We will handle credentials in accordance with our Privacy Notice and applicable security obligations. Do not grant broader permissions than needed.

9 Acceptable use

You must not, and must not enable anyone else to:

• use the Service unlawfully or to create, distribute or promote fraud, deception, harassment, hate, exploitation, malware, phishing, spam or other harmful conduct;

• infringe intellectual-property, privacy, publicity, confidentiality or other rights;

• impersonate another person, misrepresent affiliation, manipulate reviews or engagement, or publish materially deceptive content;

• generate or publish content that requires a regulated professional judgement without appropriately qualified human review;

• upload unlawful personal data, special-category data or confidential information without authority and appropriate safeguards;

• probe, scan, disrupt or bypass security, rate limits, usage limits or access controls;

• reverse engineer, copy or extract the Service except to the extent the restriction is prohibited by law;

• use automated means to scrape the Service or build a competing model, product or dataset from the Service except with our written permission; or

• use the Service in a way that could damage ContentLab, another user, a third party or the integrity of the Service.

We may investigate suspected misuse and remove or restrict content or access where reasonably necessary. Where required by law, we will provide reasons and an available route to challenge a decision.

10 Our intellectual property

The Service, including its software, interface, workflows, documentation, branding and underlying technology, is owned by or licensed to ContentLab and is protected by law. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service during your subscription in accordance with these Terms. No other rights are granted.

If you provide feedback, you grant us a perpetual, worldwide, royalty-free right to use it without identifying you or disclosing your confidential information.

11 Privacy and data processing

Our Privacy Notice explains how we process personal data as an independent controller. If we process personal data in Customer Content on your behalf as a processor, the parties will comply with the ContentLab Data Processing Agreement (DPA), which should be made available at [DPA URL] or on request. The DPA must address Article 28 GDPR requirements, including documented instructions, confidentiality, security, subprocessors, assistance, deletion or return, and audits.

You are responsible for determining whether your use of the Service complies with data-protection law, providing required notices, obtaining any required consent or other lawful basis, and responding to data-subject rights relating to Customer Content.

12 Confidentiality

Each party may receive non-public information that a reasonable person would understand to be confidential. The receiving party will use it only to perform or exercise rights under these Terms, protect it with reasonable care and disclose it only to personnel and service providers who need it and are bound by confidentiality duties. These duties do not apply to information that is public through no breach, already lawfully known, independently developed or lawfully received without restriction. A party may disclose information where legally required after giving notice where permitted.

13 Security and service operation

We use reasonable technical and organisational measures designed to protect the Service and Customer Content. No service is completely secure or uninterrupted, and we do not guarantee that every threat, error or outage will be prevented. You are responsible for maintaining appropriate backups of content that is important to you and for reviewing material before publication.

We may perform maintenance, apply usage or safety limits, and temporarily restrict the Service to protect users, systems or third parties. We will use reasonable efforts to minimise disruption and communicate planned material downtime where practicable.

14 Beta features

Features identified as beta, preview, experimental or early access may be incomplete, change without notice and be discontinued. They are provided for evaluation and, to the maximum extent permitted by law, without service commitments or warranties. Do not rely on beta features for critical workloads.

15 Suspension and termination

You may stop using the Service at any time and may cancel as described in section 5. We may suspend or terminate access if you materially breach these Terms, fail to pay undisputed fees, create a security or legal risk, or use the Service unlawfully. Except where urgent action is reasonably necessary, we will give notice and a reasonable opportunity to remedy a remediable breach.

We may discontinue the Service or terminate a paid plan for convenience by giving reasonable advance notice. If we end a prepaid subscription for convenience, we will refund the unused portion of prepaid fees. On termination, your right to use the Service ends. Sections intended by their nature to survive will remain effective, including sections on fees accrued, ownership, confidentiality, disclaimers, liability, indemnity, disputes and general terms.

We will provide a reasonable opportunity to export Customer Content where the Service offers export functionality, unless access is terminated for serious misuse, law prohibits access, or continued access creates a security risk. After the applicable retention period, we may delete Customer Content.

16 Warranties and disclaimers

We warrant that we will provide paid Services with reasonable skill and care and substantially as described in the applicable plan or order form. If you notify us of a material failure, we will use reasonable efforts to correct it.

To the maximum extent permitted by law, and subject to the preceding paragraph and mandatory consumer rights, the Service and Output are provided on an as available basis. We do not warrant uninterrupted or error-free operation, specific rankings, traffic, revenue, engagement or business results, or that Output will be accurate, unique, non-infringing or suitable for a particular purpose. Nothing in these Terms excludes a warranty or remedy that cannot lawfully be excluded.

17 Liability

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, wilful misconduct, breach of confidentiality, infringement of the other party’s intellectual-property rights, failure to pay amounts due, or any liability that cannot be limited under applicable law.

If you are a business user, neither party is liable for indirect or consequential loss, or for loss of profits, revenue, business, goodwill or anticipated savings, except to the extent such loss forms part of a third-party claim covered by section 18. Subject to the previous paragraph, each party’s total aggregate liability arising out of or relating to the Service during any 12-month period will not exceed the greater of (a) the fees you paid or owed for the Service in that period and (b) EUR 100. This cap does not apply to your misuse of the Service or breach of section 9.

If you are a consumer, we are responsible for loss or damage that is a foreseeable result of our breach or failure to use reasonable care and skill. We are not responsible for loss that is not foreseeable or for business losses arising from consumer use. Your mandatory statutory rights remain unaffected.

18 Indemnity for business users

If you use the Service for business purposes, you will defend and indemnify ContentLab and its personnel against third-party claims, damages and reasonable costs arising from Customer Content, your publication or use of Output, your breach of section 9, or your infringement of third-party rights, except to the extent caused by our breach, negligence or wilful misconduct. We will promptly notify you, allow you to control the defence and settlement, and provide reasonable cooperation. You may not settle a claim in a way that admits our fault or imposes obligations on us without our written consent.

19 Changes to these Terms

We may update these Terms for legal, security, operational or product reasons. We will post the revised Terms and update the effective date. For material changes, we will give reasonable advance notice through the Service or by email. Changes will apply prospectively. If you do not agree to a material change, you may stop using the Service and cancel before it takes effect. Changes required urgently by law or to address security or abuse may take effect sooner. For consumers, changes will not remove accrued rights or be imposed unfairly.

20 Governing law and disputes

These Terms are governed by Irish law. The courts of Ireland have jurisdiction, except that if you are a consumer resident in the EU or EEA you may also have the benefit of mandatory protections and bring proceedings in the courts available under applicable consumer law. Before starting formal proceedings, the parties should first contact help@skillstudio.ai and attempt in good faith to resolve the dispute.

21 EU consumer model withdrawal form

Complete and return this form only if you wish to withdraw from an eligible contract within the statutory withdrawal period.

To: Skill Studio AI Limited, Unit 2, 2 Bridge Street, N37 F1W4, Athlone, Ireland], help@skillstudio.ai

I/We hereby give notice that I/We withdraw from my/our contract for the supply of the following digital service: ____________________.

Ordered on: ____________________ Name of consumer(s): ____________________

Address of consumer(s): ____________________

Signature of consumer(s), only if this form is submitted on paper: ____________________

Date: ____________________

22 General terms

We may assign these Terms as part of a merger, acquisition, reorganisation or sale of all or substantially all relevant assets, provided this does not reduce mandatory consumer rights. You may not assign these Terms without our consent, except where applicable law permits.

Neither party is responsible for delay or failure caused by events beyond its reasonable control, but this does not excuse payment obligations or obligations that could reasonably have been mitigated. If any provision is unenforceable, it will be modified to the minimum extent necessary and the remaining provisions will continue. Failure to enforce a provision is not a waiver. These Terms and documents incorporated by reference form the entire agreement concerning the Service, subject to any signed order form or enterprise agreement.

Notices to ContentLab must be sent to help@skillstudio.ai. We may send operational or legal notices to the email associated with your account or display them in the Service. Headings are for convenience and do not affect interpretation.